Category: News

All kinds of occupations can place a heavy stress burden on an employee. Many of these jobs are inherently stressful but all kinds of jobs can become stressful due to office dynamics, commercial pressures or a combination of other factors.  Stress is still sometimes viewed as a lesser or non-existent illness that is perhaps used as an excuse for poor performance. In reality, stress is a complex condition that can impact on the general health and wellbeing of an individual.

Severe stress can be behind other health problems such as heart problems, anxiety, fatigue, severe depression, sleep issues, weight loss and nausea. It can impact on personal relationships, impinge on career progression and ultimately damage someone’s earning potential.

Employers have a responsibility to reduce stress

Every employer has a duty of care towards their employees. This means that their health and wellbeing should be a priority and that the workplace shouldn’t be a place where threats to health and welfare are allowed to develop. They have a duty to ensure that adequate amounts of support, assistance and training are in place to reduce the risk of stress.

Informing an employer about a stressful situation

If you have experienced stress in the workplace you first have to inform your employer about the situation. This, in itself, can be a worrying or anxiety producing task, particularly if you don’t feel that your employer is supportive. Often, however, what can feel like a lack of support is in fact ignorance of the true extent of the situation. A responsible employer at this point will look at what adjustments they can make to individual work-patterns or to the overall working environment to help improve the situation.

If you are finding it difficult to approach your employer, talk to a colleague and ask if they would be willing to accompany you in raising the issue. This can also be helpful later on if your employer fails to take necessary action.

If your employer has been made aware of the situation but then does nothing to reduce the risks to the health of their employees, you may then be able to pursue a claim for compensation. Awareness combined with inaction can mean employer liability for stress-related illnesses developing in their workforce.

How do you make a compensation claim?

Although stress and mental illness can sometimes seem like a less tangible and more complicated form of personal injury than physical injury, they are treated very similarly in terms of the law.

It’s possible to successfully claim compensation for stress at work, but you can only do so if a medical diagnosis has been made. The illness will need to be regarded as severe enough to warrant a claim. If you’ve been diagnosed with a stress-related illness that has been caused by the conditions under which an employer has made you work, and it can be described as a personal injury, then there’s a good chance of receiving compensation.

So, if you’ve been experiencing severe stress at work it’s important that you seek medical advice as soon as possible. This is not only to ensure you receive the correct treatment, but also that you have a diagnosis that can support any compensation claim.

As well as showing the seriousness of your condition you will need to prove that it was caused by the workplace environment. You will need to illustrate that the work you were required to do carried obvious risks that the employer was aware of but chose to do nothing about. You will need to illustrate that your employer breached their duty of care.

How to take action

If you are experiencing stress at work then it’s vital that you seek medical advice as quickly as possible for your own wellbeing. Then, if possible, you should try to resolve the issues that are causing stress by raising them with HR or a colleague, before talking to your employer in person.  If that fails to produce any changes then contact a personal injury claims specialist to discuss your situation.

Mark Reynolds Solicitors Ltd is a law firm with an exceptional reputation for achieving success and in providing quality of service in Personal Injury cases. Contact our experienced team for confidential and impartial advice today.

How much is a head injury claim worth?

Head and brain injuries as a category covers a wide variety of different injuries that range in severity from minor concussion to severe brain injuries. They may last a few hours or be completely life-changing. With that in mind, the amount of compensation someone may receive for a head injury can vary significantly.

All cases will be judged on their specific circumstances and payments may also include any expenses that have been incurred as a result of the accident. This could include medical costs or the cost of adapting your home if required. Loss of earnings will also be considered.

Here are some of the most common head injuries and the compensation levels that they might receive.

Minor head injury

Concussion and shallow skull fractures are classified as minor head injuries. You may experience headaches, nauseas, double vision and amnesia. These are most commonly caused by road traffic accidents and work accidents. The payout for these kinds of injuries is between £1,600 – £9,700.

Damage to your hair

Hair damage such as that caused by burns or trauma head injuries can result in compensation being paid. The level of compensation awarded will depend on the length of time it takes to regrow. If psychological issues result in permanent hair loss or if surgery is required, this will all be taken into consideration. Payments can range from £3,000 – £8,300.

 Loss of taste

If a brain injury results in a complete and permanent loss of taste then the compensation payment can be substantial. Payments can range from £14,600 – £29,800.

Loss of smell

As with loss of taste, complete loss of smell can be caused by an impact injury to the head or the brain. The loss of smell and taste are often closely linked and may occur together. If you lose both taste and smell you may receive an amount towards the upper end of the compensation claim. Payments can range from £19,000 – £29,800.

Epilepsy

Epilepsy is a brain condition that causes seizures. It can be caused by trauma injury and the compensation payment range reflects the seriousness of the condition. In cases of trauma caused epilepsy you may be awarded anything between £1,600 – £114,100.

Brain damage

If physical head trauma or medical negligence results in brain damage the compensation payments can be substantial. Brain damage can result in impairment of intellect, reduced life expectancy, poor concentration, memory loss or paralysis. Payments can range from £32,000 to £307,000

At Mark Reynolds Solicitors, we’re experts on recovering maximum personal injury compensation for our clients in cases of head and brain injury. Our team will not only assess the strength of your claim but also help to provide you with immediate and long-term assistance to maintain the highest quality of life.

Call 0800 002 9577 or get in touch via our contact form.

If you want to make a successful medical negligence claim then you need to do so in a timely manner. It’s important to act quickly, allowing enough time to gather the necessary supporting information and evidence. Time limits are in place for making claims and it’s crucial that you’re aware of them.

What is the time limit for a medical negligence claim?

Generally speaking, there is a three year time limit for starting a medical negligence claim. This three year period will generally run from the date that the negligence occurred. Because health issues relating to medical negligence are not always immediately apparent but can present themselves over time, this three year period can also run from the point at which you became aware that the treatment you received was negligent.

Are there any exceptions?

Two exceptions apply to the three year time period. These relate to the medical negligence claims that concern children or adults without mental capacity.

Children

If a child is under 18 years of age when the medical negligence happens then the three year time limit does not apply. It will, however, come into effect when they turn 18, and expire when they turn 21 in the case of medical negligence that happened before their 18th birthday. 

Adults

No time limits apply for making medical negligence claims in the case of adults who lack mental capacity. If they regain mental capacity, for instance if their mental incapacity was a health problem from which they recovered, then the three year limit will be reapplied.

Are there any other time limits?

It’s important to remember that the 3 year medical negligence claims time limit applies prior to the claim being made. Once the process has begun there is no time limit for it being concluded.

If you are making a claim on behalf of a deceased loved one then the 3 year limit will continue to apply. It’s therefore important that you seek legal advice about any potential claim as quickly as possible if you believe death was caused by medical negligence.

Are there any benefits to claiming early?

It’s always advisable to make a claim for medical negligence compensation as early as possible to give yourself the best chance of that claim being successful. As part of the claims process it may be possible to access rehabilitation and other support services while your claim is ongoing. You could also receive payments at this stage as well which could help you pay for any home improvements or modifications that are required. Should you need to travel to and from hospital for any treatment then you could receive financial support.

Beginning your claim gives you access to a range of support and advice which can be extremely helpful at a time of increased stress and new challenges.

Free initial advice

If you believe you may have a medical negligence claim then it’s important to act as quickly as possible. We will be happy to provide confidential and impartial initial advice about your claim. Call 0800 002 9577 or get in touch via our contact page.

Serious accidents that result in a spinal injury can have a devastating impact on an individual’s life. To help them regain a decent quality of life it’s important that support as well as specialist rehabilitation can be put in place as quickly as possible. A spinal injury compensation claim can help in these circumstances, securing the funds necessary to put in place all of the necessary support.

What is a spinal injury and what type of spinal injuries can you claim for?

What is a spinal injury?

The spinal cord connects to the brain and is protected by the vertebrae column. This cord is protected by a cerebral spinal fluid which protects nerve tissues and provides cushioning.

Generally speaking, there are two types of spinal injury. One is a complete injury where the effects of that injury when experienced at the same level will be similar across the board. With an incomplete injury two individuals may suffer quite different levels of incapacity and paralysis as a consequence.

What are the most common types of spinal injury?

The most common type of partial spinal injury is anterior cord syndrome. This type of injury involves damage done to the sensory pathways within the spinal cord. As a result, coordination and movement difficulties can arise.

The most common type of complete spinal injury that you could suffer from is quadriplegia. This serious condition will result in varying degrees of paralysis of your body from the neck down. It will typically affect your bowels and legs, and as one of the most severe spinal injuries you could suffer it will typically result in the maximum compensation should a spinal injury cord claim be made.

What are the effects of a spinal injury?

Damage to the spinal cord means that it’s unable to act as a communication channel between the body and the brain. Messages cannot get sent nor received from the body which can result in a loss of sensation and movement.

In the early weeks following a spinal cord injury, the individual will likely experience bruising and swelling around the spinal cord. This is known as ‘spinal shock’ and in itself can cause further damage to the spinal cord. Once this swelling has subsided then the full extent of any injury can be assessed.

What causes a spinal injury?

Every year in the UK there are an estimated 10,000 victims of some form of spinal injury. They have many causes but the most common are:

• Work accidents
• Road traffic accidents
• Cycle accidents
• Physical assault
• Medical negligence.

All of these can result in spinal injuries of varying degrees of severity that may require support and rehabilitation.

Assessing a spinal injury claim

When you make a compensation claim for a spinal injury the most keenly considered aspect of that claim will be the overall severity of your injury. This will determine the amount of compensation that you’re likely to receive for your accident. As such, it needs to be judged carefully by a medical professional.

Minor spinal injuries will usually be judged to only cause minor trauma. These may well be recoverable with time and non-invasive medical treatments, but injuries can differ widely. Minor spinal injuries are likely to receive the lowest amount of compensation even if they are successful.

Moderate spinal injuries will cause significant trauma, but this trauma may well be treatable through long-term rehabilitative therapy or invasive surgery.  These types of injury will often receive significant sums of compensation if they are successful in court.

Severe spinal injuries will be life-changing and perhaps permanent. They will typically be untreatable except through a tailored and extensive programme of long-term therapy and pain management to alleviate their worst symptoms. As a result of the profound and extensive impact they can have on your life they will typically receive the highest levels of compensation.

What can you claim for after a spinal injury?

There are various factors that will be taken into consideration when the amount of compensation you receive is determined.

You may be able to claim compensation for medical expenses and direct loss of earnings. You may also be able to claim for care at home costs, rehabilitation, adapting or buying a new home, and access to treatment not currently available on the NHS.

An experienced personal injury claim specialist will be able to advise what you might be able to claim for.

How much compensation could I receive?

Each case is unique with a number of different factors that can impact on the amount of compensation you might receive. It can range from around £2500 for a minor back injury to as high as £5 million if you experience serious spinal injuries that result in long-term care and complete loss of earnings.

Professional help and advice

The experienced and professional team of personal injury solicitors at Mark Reynolds Solicitors can provide confidential advice and support should you suffer a spinal injury. We can advise about the strength of your claim, what evidence you need to provide and the amount you may be able to claim. We have a strong record of securing the funds people need to rebuild their lives following a spinal injury.

To find out more about how we can help you make a successful personal injury claim for a spinal injury call 0800 002 9577 or contact us via our website.

When a deceased person leaves a valid will, in most instances probate will be granted without any challenge. In some cases, however, there may be cause to contest the contents of the will. Contesting a will can be an emotional challenge and not one that anyone should enter into lightly. Contested probate can be a stressful, protracted and pressured process so it’s vital to understand what it is, why it’s sometimes a correct course of action and what the process is.

What is a contested probate?

In simple terms, it’s a dispute between parties with an interest in the estate of a deceased person about how that estate is distributed. There are a number of reasons why someone may wish to contest a will, but only some of these reasons are legally valid and have a chance of success.

How is a will valid?

The validity or otherwise of a will is determined by the Wills Act of 1837. There are several requirements within this act which determines whether or not a will can be regarded as valid. A will disposes of the deceased person’s entire assets so Section 9 of The Wills Act makes provision to ensure that a will is valid

The basic requirements for a will to be valid are:

• The person making the will needs to be at least 18 years of age.
• It must have been signed by the person making the will with the express intention of creating a valid will.
• Two people need to be present when the will is signed. They can either be present as the signature is added or they can be told by the person making the will that it is their signature.
• The witnesses then sign the will, knowing that it is the genuine signature of the person making the will and that the will was signed with the express intention of creating a valid will.

If any of these requirements are missing then the will not be valid.

On what grounds can you contest a will?

A will cannot be contested merely because someone feels it to be unfair.  Possible grounds for contesting a will include.

An invalid will

If someone believes that a will is invalid because it wasn’t signed or witnessed correctly then that may be grounds on which to challenge its validity.

Testamentary capacity

If you believe that the deceased person lacked the mental or physical capacity to fully understand, produce or sign their will, then you may be able to contest it. This might be because they suffered from dementia and no Court of Protection deputyship was put in place beforehand.

Claim for Financial Provision

If someone was financially dependent on the deceased party but provision was not made for them in the will then this may be grounds to contest that will. Contesting probate in such circumstances would be about securing adequate provision for them going forward.

Fraud or forgery

If you believe the will has been forged or is otherwise fraudulent then you can contest its contents.

Undue influence

If you suspect that the person making the will was placed under undue pressure from another party then this can be grounds to contest the contents of the will.

It’s very important that the correct grounds are selected for contesting the will, as this will have an impact on who is able to contest it. If there are grounds to believe that the will is not valid then anyone can contest it.

If the will is being contested for any other reason there are restrictions on who can contest its contents. The people who can contest a will if it’s being contested for any other reason than its overall validity are:

• A spouse, regardless of whether or not they were separated from the deceased at the time of their death.
• A beneficiary of the will.
• A direct family member such as a child or a grandchild.
• Someone who was owed money by the deceased.
• A financial dependent of the deceased.
• Someone who was promised an item by the deceased, which was then not included within the will.

How do you contest a will?

If you believe you have legal grounds to contest a will you should seek legal advice immediately. A legal specialist will be able to advise if they think you have a valid case.  You will need to provide a copy of the will along with any evidence you can provide to support your claim. Your solicitor will be able to advise about what might be suitable evidence depending on the grounds on which your claim is based.

Can you contest a will after probate?

It’s advisable to contest a will as soon as you believe you have grounds to do so. If you’re contesting the validity of the will then there are no time limits, for other grounds there is a time limit of 6 months.

In all cases your solicitor will be able to advise. As a rule, it’s much easier to challenge a will before probate has been settled and the assets have been distributed. Your chances of success will ultimately depend on the grounds on which you’re contesting a will and the strength of your evidence.

What is a caveat?

A caveat is a temporary restriction that can be placed on a will preventing assets, be that money, property or possessions, being obtained from a will when someone dies. It’s most commonly used when there are any doubts about the validity of the will and will remain in place for 6 months.  It will then need to be renewed to prevent it automatically expiring. If, however, the person who asked for the caveat wants it to be removed then this can be done via a letter to the probate registry.

How can we help?

At Mark Reynolds Solicitors, our Wills and Probate team has extensive experience of successfully contesting wills. If you believe you may have a claim then we will be happy to provide confidential and impartial advice. Call 0800 002 9577 or get in touch via our contact page.

Are e-scooters legal in the UK?

E-scooters are becoming more common on the UK’s roads. Seen as a sustainable alternative to car travel they are being backed by governments across the world as a means to tackle congestion and reduce carbon emissions in towns and cities.

As a relatively new means of transport and with some public concern about the possibility of accidents, there is still confusion about their legality.

What exactly is their current legal status and where can they be used?

What is an e-scooter

E-scooter is an abbreviation of ‘electric scooter’. As with manual scooters they generally have two wheels (some swap the single back wheel for a pair of smaller wheels), but unlike manual scooters they are propelled along by a motor. They have grown in popularity over recent years, particularly in many continental European cities. They are portable, straightforward to use and can be an efficient means of transport, particularly when travelling relatively short distances in urban areas.

E-scooters are increasingly being sponsored by national and local governments as an environmentally-friendly means of transport. It’s hoped that more widespread adoption could help tackle congestion and reduce carbon emissions. The UK government is currently trialing a number of scooter-sharing schemes. These work like bicycle rental schemes and are popular in Europe, allowing those who want to ride to hire the e-scooter for their chosen time period.

Are personal e-scooters legal?

More people in the UK are purchasing privately owned e-scooters. These are still illegal to use on roads, pavements and cycle lanes, a fact many owners are unaware of until they are challenged by the police. Currently, e-scooters are classified as “powered transporters”. This means they are covered by the same legislation as motor vehicles.

For them to be allowed out in public they would need to meet the same standards under the Road Traffic Act 1988 as other vehicles. This would include being registered with the DVLA and taxed. It is possible that this categorisation could change over time, putting them in the same category as e-bikes, which currently have the same legal status as regular pedal cycles.

A privately owned e-scooter in the UK can currently only legally be ridden on private land with the landowner’s permission. In order to be able to do this you don’t need to have any kind of license or insurance. This essentially means that if you purchase an e-scooter the only place you can use it legally is on your own property, or on the property of a friend or associate who allows you access.

Are city centre rental scooters insured?

The Department of Transport (DFT) is working with city mayors and local authorities to launch shared-scooter trials in a number of towns and cities across the UK. This programme has been expanding considerably over recent months and looks to be gathering momentum. Although there has been some pushback due to safety concerns, the government looks invested in the trials as a means by which to change the rules around e-scooter use.

The proposed changes to electric scooter road rules are part of a Future Transport initiative. The Department of Transport is proposing that both privately owned and rental e-scooters are legalised for use on public roads.

During these trials it is compulsory for all e-scooters to have motor insurance and for their users to have a full driving license. An electric scooter speed limit has been set at 15.5mph. This insurance is currently arranged by the rental operator.

Operating companies and sustainable transport campaigners argue that e-scooters are actually closer to cycles rather than motorised vehicles, and that compulsory insurance could make them less accessible and appealing.

Currently, cyclists do not have to have any form of insurance but many opt for third party Public Liability Insurance. This gives them peace of mind against any claims made by other parties in the event of accidents or injury caused by the cyclist or their bike. A similar insurance model could develop as e-scooters become more widely available.

Can you ride e-scooters on the road?

Presently, you cannot use a privately owned e-scooter legally on UK roads. You can, however, use an e-scooter on the road if you rent it via one of the trial rental schemes that are currently running in UK towns and cities. To do so you will need to be at least 16 years of age and be in possession of a full driving licence. The speed limit for use on the road is 15.5mph.

There is a strong possibility that the laws surrounding e-scooter use will be liberalised following on from successful trials.

Are there concerns around misuse?

There are a number of concerns regarding the misuse of the e-scooters. Most of these concern the safety of other road users and pedestrians. In 2019 the UK recorded its first e-scooter related death, 35-year television presenter and YouTube personality Emily Hartridge, who died in a collision with a lorry.

In areas where rental trials are taking place the police will be willing to use fines and penalty points for e-scooter misuse. Because they’re classified as powered transporters and fall under the Road Traffic Act 1988, the range of possible offences are the same as when driving a motor vehicle. These include riding on the pavement, using a mobile phone, going over the speed limit or jumping a red light.

If you’re caught using a privately owned e-scooter on public roads, pavements or cycle path, you could be liable for a £300 fine and 6 points on your licence. It could also mean that you have your scooter confiscated.

If you have any questions in relation to the use of an e scooter, particularly relating to a claim you wish to make or has been made against you, the team at Mark Reynolds Solicitors can help. Call 0800 002 9577 or use our contact form for confidential advice.

With life expectancy increasing many more of us will face challenges to our physical and mental capacity as we grow older. The Alzheimer’s Society estimates that, as of 2021, there are around 1 million people in the UK suffering from dementia, with that figure likely to steadily increase in the future.

Lasting Power of Attorney (LPA) can make life easier for both the person with dementia or other limited capacity, and their loved ones.

There are many myths and misunderstandings surrounding LPA and what powers it gives someone. In this article we will take a look at LPA, what it is and precisely what powers are associated with it.

What is the Lasting Power of Attorney (LPA)?

Lasting Power of Attorney is a legal document that allows you to choose a person or persons who you trust to act on your behalf in a legal capacity. You can only assign lasting power of attorney while you have the mental capacity to do so. Anyone over the age of 18 who has the capacity to make the decision can make an LPA.

There are two different types of LPA:

• Property & Financial Affairs – this will enable your attorney(s) to manage your finances.
• Health & Welfare – this will enable your attorney(s) to make decisions on your behalf about your healthcare and personal welfare.

Who can act as an attorney?

An attorney should be someone aged over 18 who is trustworthy and who isn’t bankrupt. You can appoint one or more attorneys and it’s always possible to appoint replacement attorneys. It can be advisable to appoint at least two attorneys, or one attorney and a replacement attorney who’s able to take over if your original choice can no longer enact their duties.

What decision can my attorney make on my behalf?

The precise powers of your attorney will depend on what authority you have given them in your LPA. If you’ve given them general authority, they will be able to make all the decisions that you would be able to make were it not for your incapacity.

LPA Property & Financial can deal with the following:

• Buying and selling property.
• Maintenance decisions at the property.
• Opening and closing bank accounts.
• Investment decisions.
• Making limited gifts.

LPA Health & Welfare can deal with the following:

• Where you should live.
• Treatment decisions.
• Dietary decisions.
• Who can have contact with you.

Incapacity can be temporary or permanent. For instance, a medical condition may render you temporarily incapable of making a considered judgement about treatment. Your attorney(s) would then be able to make the decision for you, and their powers to make decisions on your behalf would cease as soon as you recovered capacity.

With a degenerative condition such as dementia where there is little prospect of making a full recovery, the powers an attorney will hold will usually be permanent.

What can my attorney not do?

Despite this extensive set of powers that both types of LPA grant there are limitations to their powers.

For instance, the regulations regarding financial gifts state that the gift has to be proportionate to the size of your estate. They can be of a seasonal or customary nature, such as a birthday gift to a grandchild. If an attorney wishes to make a substantial gift, perhaps as a means to evade Inheritance Tax, they will need to get permission from the Court of Protection.

Your attorney cannot access your will prior to your death, nor can they make any amendments to your will unless you give them specific instructions to do so. If you have lost capacity and your attorney feels it necessary to either make or amend a will on your behalf they will need to make an application to the Court of Protection for a Statutory Will.

Your attorneys are not able to delegate their powers. This can make issues such as investments more complicated as it could involve delegating decision making to an investment or fund manager.

What can happen if an LPA isn’t in place?

If you don’t appoint an attorney to handle your affairs should you lose capacity to make decisions on your behalf it can create extra administrative complications for your loved ones. An application may need to be made to the Court of Protection to appoint a deputy on your behalf to make decisions for you. This can be a lengthy and complicated process, lasting over six months. In the meantime, there can be gridlock where important decisions that need to be made cannot be made.

Professional advice

If you’re considering the pros and cons of granting Lasting Power of Attorney to a family member or trusted friend then it’s sensible to receive impartial legal advice. The experienced Wills and Probate team at Mark Reynolds Solicitors can offer discreet and professional advice to help you make the best decision.

Contact us today with any questions you might have.

Millions of prescriptions are administered in the UK every day. In most cases, the highly trained and professional people who administer these drugs ensure that everything is done correctly. Patients receive the correct drugs and are able to start or continue a course of required medication.

Errors do, however, happen. In fact, studies have found rates of 8.9 prescribing errors in acute hospitals per 100 medicine orders, and in 4.9% of all prescriptions across general practice. Considering the sheer number of prescriptions that are administered every year, this represents a huge amount of daily prescription errors.

Most errors have low to moderate consequences, some however can be serious and, in some cases, even fatal.

What kind of prescription errors are there?

Errors can occur in prescribing or dispensing medications. In both cases, if you’re suffering because of a prescription error it may be possible to claim compensation.

Dispensing errors can include:

• Placing the wrong medication in the bag and handing it to the wrong patient.
• Incorrectly labelling medication.
• Dispensing the incorrect dosage of medication

Prescribing errors can include:

• Prescribing a medicine that contains a substance to which the patient has an allergy.
• Giving the patient the wrong dosage of medicine, potentially leading to an overdose.
• Prescribing medicine that clashes with medication the patient is already taking.
• Issuing repeat prescriptions for medicine without regular check-ups.

What are some of the potential effects of prescription error?

Prescription errors will, in most cases, not cause you any lasting damage in themselves. It will, however, mean that you are not receiving the correct medication to manage or cure your condition. The possible side effects of prescription error include allergic reactions, the worsening of existing conditions, to severe illness, hospitalisation and even death.

In the short-term, prescription error can lead to mild symptoms such as nausea or headaches. In more severe cases you may experience:

• Seizures
• Disability
• Anaphylactic shock
• Liver damage

If you aren’t receiving the treatment you should be receiving for your original condition it could have serious consequences for your health.

Who is at fault for prescription error?

It can sometimes be difficult to ascertain who is directly responsible for prescription error.  If the error has occurred when the prescription is made, then liability for the error lies with the GP or medical professional who wrote the prescription. If, however, the error occurs when the prescription is being dispensed, liability lies with the dispensing pharmacist.

This is important for establishing who the claim should be brought against.

This distinction isn’t always straightforward. Pharmacists are trained to be able to identify anything on a prescription that looks unusual or out of the ordinary. They will then usually contact the medical professional who wrote the prescription to clarify anything of concern. The Pharmaceutical Services Negotiating Committee outlines all of the prescription checking  procedures that pharmacists should take to ensure that it contains no noticeable errors and is completely valid.

This extra set of checks will usually result in simple corrections being made before the patient receives their prescription. However, as the pharmacist will not have as full an understanding of the patient’s condition as the medical professional, it’s not always possible for them to recognise every error.

In such an instance, the pharmacist would not be responsible for the prescribing error. Instead, liability would remain with the medical professional.

Other issues can arise because of ineligible writing, problems with GP computer systems, time pressures on the medical professionals, lack of sufficient training for GPs or pharmacists or failure to conduct routine checks on the patient to identify if any prescription changes are required.

Making a claim for prescription error

Making the decision to launch a claim because of a prescription error can be daunting, particularly if you’re still receiving treatment from the medical professional concerned. By law, doctors and other health professionals cannot treat you any differently because you’ve made a complaint or begun a claim against their practice.

If you suspect you’ve been on the receiving end of a prescription error, you should:

• Immediately stop taking your medication
• Get in touch with the prescribing GP or medical professional immediately.
• Keep all the packaging to show the doctor and legal professionals.
• Keep notes of how the medication affected you.

Contact a medical negligence specialist

While most prescription errors will not result in serious harm, they still represent a breach of care by the medical professional. When they do result in significant injury and complications for the patient, it’s important that those affected receive answers as well as proper compensation for what they’ve been through.

At Mark Reynolds Solicitors we’ve dealt with numerous prescription error claims, helping people gain redress for any suffering they have endured. If you believe you’ve been a victim of prescription error our professional and confidential team will be happy to advise you. Most medical negligence cases will be dealt with on a ‘no-win, no-fee’ basis, meaning that we will only take on your case if we believe there is a realistic chance of success.

Why not contact us today to find out more about how we can help?

When we purchase a new product, we have every right to expect that it will reach us in perfect condition. It should be box fresh, and, most importantly, safe to use. Unfortunately, this is not always the case. Sometimes product standards can slip through the safety checks and end up on the shelves. While in most cases this will be a mild annoyance and will usually result in a no-quibble refund or replacement, in some cases it can lead to a personal injury.

The Consumer Protection Act 1987 introduced strict liability for damage arising from defective products in the UK. If you have suffered a personal injury due to a defective product you could be entitled to file a claim for compensation.

What is a defective product?

According to the Consumer Protection Act, a product will be considered defective if it did not meet the legitimate expectations of persons generally using it. This takes into account the manner in which, and the purposes for which it was marketed. Any instructions or warnings which accompanied the product would also be taken into consideration.

What products does the Consumer Protection Act 1987 cover?

The act covers all kinds of consumer goods. This includes medical devices such as artificial hip components and pacemakers, as well as pharmaceuticals. It includes products that are used in the workplace and products that are commonly used as components of other products such as engine parts.

Some types of services are also covered by the act, and this might include services such as an injury caused by a hairdresser or a personal trainer.

What might constitute an injury caused by a defective product?

‘Injury due to defective products’ covers a wide range of accidents and incidents. Examples of some of the types of accidents you might be able to claim for include:

• Food poisoning from contaminated food.
• Scarring or rashes caused by defective cosmetics.
• Burns caused by electrical equipment catching fire.
• A break caused by falling off a faulty ladder.

In any of the above cases you would be able to file a personal injury claim against the retailer who sold the product to you, the item’s manufacturer, or the service provider who caused the injury.

How do you make a defective product claim?

Initially, it’s quite likely you will meet stiff resistance from the retailer and manufacturer to your claim, whether you’re trying to secure a refund, a repair or a replacement.

To make a successful claim, there are a number of things that you should do. Firstly, take detailed photographs of the item, showing any obvious signs of damage or fault in your photographs. Make detailed notes about the accident, complete with the date and place where it happened. Explain how the incident happened in some detail in your notes.

You should keep hold of all the documentation relating to the product, particularly your proof of purchase. This doesn’t have to be the purchase receipt. Bank records, credit card statements can all be valid. All that matters is that you can show that you purchased the item from a particular retailer.

If you are planning on claiming for other expenses, such as the cost of medication, treatment, travel for appointments and loss of earnings, you will also need to keep all receipts as evidence.

Reporting the incident and making a claim

You should report the incident as soon as possible. If the problem occurred within 30-days of making the purchase you should contact the retailer, inform them that you are rejecting the item and request a full refund. If it occurs after 30 days have passed, you still have a right to have the item either refunded or replaced. If the problem has occurred within the guarantee period, contact the manufacturer directly.

If both the retailer and the manufacturer still refuse to address your complaint you should write a formal letter that informs them that you will be rejecting the faulty item under the Consumer Rights Act 2015. You should also state your intention to pursue the matter in the small claims court if a full refund is not offered.

The quicker you act, the more likely your compensation claim is to succeed. The longer you take, the more difficult it can be to prove your claim and to establish where fault lies.

What is strict liability?

If a claimant can establish that the product was defective and the defect was the cause of their injury, they will be likely to receive damages. It’s not necessary to establish direct fault, negligence or avoidability but it is essential to prove that there was a causal link between the defect and the harm.

The defendant may be able to use the “development risk/state of the art” defence, if they can demonstrate that the defect was not discoverable by using all accessible knowledge at the time the product was supplied.

Why hire a personal injury solicitor to help you with your claim?

When you hire a personal injury solicitor, they will undertake a full assessment of your defective product claim and assess its relative strength. They will then be able to advise whether or not a claim is likely to succeed and if you should proceed.

The experienced team at Mark Reynolds Solicitors can offer you discreet and professional advice about your defective product claim. Contact us today to find out more about how we can help.