We are committed to providing a high-quality legal service and to dealing with all our clients fairly. We acknowledge that we may not always get it right and thank you for bringing this to our attention.
- If you wish to make a complaint, you should first contact us in writing or by telephone. You can contact Katy Davison, who is our designated Complaints Manager and whose contact details are below:
Katy Davison – Practice Manager
13-15 Suez Street, Warrington, WA1 1EF
Katy.Davison@markreynoldssolicitors.co.uk
Telephone: 01925 418 004
- We will acknowledge receipt of your complaint, enclosing a copy of this policy and informing you of the name of the person who is dealing with your complaint. The firm takes any form of complaint very seriously. We have 8 weeks from the date we receive your complaint to fully investigate and provide our final response to you. If we have to change any of the timescales, we will contact you to explain our reasons why. You will not be charged for our time spent dealing with a complaint internally.
- If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Legal Ombudsman
PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Complaints either regarding or about our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority:-